Big Island Coffee Roasters Reviews

To find alternatives to Big Island Coffee Roasters, you can consider the following top coffee subscription services and roasters:

1. Greenwell Farms - Known for their 100% Kona coffee and offering a coffee club subscription with a 15% discount.
2. Royal Kona Coffee - Offers a Private Reserve 100% Kona coffee subscription with various blends and flavors.
3. Koa Coffee - A highly awarded coffee company with a variety of 100% Kona coffee options.
4. Hula Daddy Kona Coffee - Roasts coffee in small batches and offers tours and tastings.
5. Mountain Thunder Coffee Plantation - Grows, processes, and roasts only 100% Kona coffee, offering free guided tours.
6. Kauaʻi Coffee Co. - The largest coffee farm in the U.S., offering a variety of coffee products and tours.
7. Madcap Coffee - Sources unique roasts from around the world and offers a subscription service.
8. MistoBox - Sources coffee from over 60 artisan roasters and offers personalized subscription options.
9. Namesake Coffee Roasters - Offers premium roasts from various top growers and small-batch releases.
10. Trade - Provides over 450 coffees from growers and roasters worldwide, with a quiz to help determine the perfect cup.

These alternatives offer a range of high-quality coffee options and subscription services.

Big Island Coffee Roasters was founded in 2010 by two young coffee lovers who stumbled upon a run-down coffee farm in a rugged region of Hawaiʻi - Puna - posted in an unlikely location: Portland's Craigslist. With their background in biology and organic farming, they took the chance and started their journey in the coffee industry. Despite initial assumptions about the quality of Hawaiian coffees, they discovered unique coffee varieties and a community of farmers whose efforts had gone unnoticed. After three years of persistence and problem-solving, their Puna Pink Bourbon earned Grand Champion in the Hawaii' Coffee Association Statewide Cupping Competition and became the first and only Puna coffee to receive the award. This was the year Big Island Coffee Roasters was born. They utilized a local grant to open the first refining mill in East Hawaiʻi and worked towards regional recognition by elevating the quality of local crops. Today, they're one of the most recognized and awarded brands in Hawaii, leading with quality, community, and sustainability. They source fresh coffees from dozens of farmers throughout Hawaiʻi, mill at their farm, and then roast and serve from their new cafe and roastery in Hilo, Hawaiʻi.

Big Island Coffee Roasters offers a variety of products and services. They provide 100% Kona Coffee which costs approximately $2.19 per cup and starts from $65.00. They also have a Roasters Club where you can get 4 x 10 oz bags of specialty 100% Hawaiian coffee each month. Another option is the Cuppers Club where you'll receive 2 x 10 oz bags of Hawaiian coffee each month. The company offers free domestic shipping year-round for these club memberships. They also provide first access to rare Hawaiian coffees through private invitations and special offers before each shipment. The coffees are curated to your roast level. Please note that the actual prices may vary and it's best to check the official website for the most accurate and up-to-date information.

Big Island Coffee Roasters is an award-winning Hawaiian coffee company. They offer a variety of products and services. Their popular products include 100% Kona Coffee, Single Serve Hawai'i Coffees, Green Hawaiian Coffees, and Mamaki Herbal Tea. They also have a Hawaiian Coffee Club and Espresso Bites. They offer Gift Subscriptions, Event & Corporate Gifts, and Gift Cards. They have been recognized with numerous awards and accolades, including being voted the Best Local Beverage/Coffee Company by Honolulu Magazine and being a finalist for the Micro-Roaster of the Year Award by Roast Magazine. They are committed to sustainability and have been awarded a Hawaii State Senate Certificate for their efforts. They also run a cafe and roastery in Hilo. Their website offers a variety of Hawaiian coffees, including Kona Peaberry, Hawaii Espresso, Kau Coffee, and more. They also offer a range of coffee-related merchandise.

Big Island Coffee Roasters has a detailed return and refund policy. If your order has not been received, or has been lost by the carrier, they offer immediate assistance, including a refund, reshipment, or help with tracking your package. If your coffees arrive damaged, you should send a photo of the box in the condition you received it within 5 days. If your order is wrong, you should contact them within 5 days of receiving and they'll gladly provide a refund or credit. If you're not satisfied with your order, you should also contact them within 5 days. They may ask that the coffee is returned to them prior to refunding for inspection. Once your return is received and inspected, they will send you an email to notify you that they have received your returned item and also notify you of the approval or rejection of your refund. Please note: they do not provide refunds on 5 lb bags purchased. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

They also have a specific policy for Espresso Bites. Because Espresso Bites are made without stabilizers or preservatives, they may bloom or melt when shipping temperatures exceed 80 F. If this is a concern in your location, you should select FedEx delivery. Espresso Bites that melt or bloom when shipped via FedEx are eligible for a full refund or credit. Espresso Bites that melt or bloom when the buyer elects Free Shipping or standard USPS are eligible for a credit only.

In terms of shipping, orders are roasted Sunday-Friday and shipped Monday-Friday. For domestic U.S. shipping, if the order cost is less than $79, the shipping cost is $6.95 via USPS/FedEx and takes 6-8 days. If the order cost is over $79, FedEx shipping (USPS if PO Box) is free and takes 4-6 days. Expedited shipping is available at $25.50 via FedEx 2Day and takes 2-4 days. They also provide international shipping rates which vary based on the destination. Please note that customs and duties are displayed at checkout and all costs listed are estimates. If your order is incorrect or damaged in any way, you should email them with your order number within 7 days of receiving your order.